Terms & Conditions

GENERAL TERMS AND CONDITIONS UNTOLD 2026

PREAMBLE

Dear members, partners, shareholders and fans,

After a decade of growth and transformation, UNTOLD Festival is entering a new phase – an era that reflects not only the international scale of the event, but also the maturation of a diverse community and a complex operational structure.

In this new context, the products and experiences associated with the festival will reflect this evolution, offering varied forms of participation and belonging. Access to the festival can be acquired through products that may include products, facilities, commercial or symbolic components, all tailored to a diverse range of participants and partners.

1. GENERAL PROVISIONS

1.1. The General Terms and Conditions (hereinafter referred to as the TCG) apply to the organization and conduct of the UNTOLD 2026 Edition event (hereinafter referred to as the Festival) and contain the provisions that each participant of the event undertakes to comply with. The Festival is co-organized by a group of specialized legal entities, hereinafter referred to as the “Organizers”. This structure allows for extensive coverage in different geographical regions, with dedicated managers for the management of services and audience categories, including (but not limited to):

Untold Universe SA ,is a Romanian company, headquartered in Cluj-Napoca Municipality, G-ral Eremia Grigorescu, no. 122A, Cluj County, registered in the Trade Register with no. J12/5347/2018, CUI: 40265848

Untold Production SRL., is a Romanian company, headquartered in Cluj-Napoca Municipality, G-ral Eremia Grigorescu, no. 122A, Cluj County, registered in the Trade Register with no. J12/5129/2021, CUI: 45114420

Untold Live SRL., is a Romanian company, headquartered in Cluj-Napoca Municipality, G-ral Eremia Grigorescu, no. 122A, Cluj County, registered in the Trade Register with no. J2025054909000, CUI: 52210790

UNTOLD EVENTS LLC,an entity established under the laws of the United Arab Emirates, with license number 1102119, with a mailing address at 3F-07 Al Safiya Building.

1.2. They collaborate with local and international partners and suppliers to ensure the festival runs smoothly.

in multiple locations, geographies and operational contexts. The full list of partners and suppliers can be published

or updated periodically on the festival's official platforms.

1.3. By purchasing a voucher or participating in the festival, the Participant declares that he/she has read, understood and agrees to comply with the T&Cs, which also include the Privacy Policy.

1.4. The Regulation is applicable to all entities and individuals directly or indirectly involved, including: organizers, partners, service providers, volunteers, shareholders, members of the UNTOLD community and the participating public.

1.5. The General Terms and Conditions are valid for an indefinite period. Participants agree that UNTOLD has the right to unilaterally modify these T&Cs, without prior notice to them. If the T&Cs are modified, such modifications shall take effect immediately upon publication on the Site. UNTOLD specifies that the T&Cs may be modified after the purchase of the Ticket, even immediately before the Festival. UNTOLD recommends that Participants monitor any modifications to these T&Cs.

2. DEFINITIONS

2.1. Throughout their use in this document, defined terms have the meaning agreed in this section, unless otherwise defined in the content of this document:

Add-on:Additional product or service options available exclusively to Festival product buyers, allowing them to benefit from special experiences during the event (e.g., backstage insider tour, backstage discovery tour, etc.).

b. Duration of the Festival:the duration of any Festival which will correspond to the period of time between the beginning and the end of the Festival. The beginning of the Festival will correspond to the beginning of the validity of the products at that Festival authorizing the first entry to that Festival. The end of a Festival corresponds to the end of the validity of the Ticket authorizing the longest stay at that Festival. UNTOLD reserves the right to organize or provide Services during the Festival.

c. Festival– UNTOLD Festival, consisting of all performing arts programs – music, entertainment and culture – and other free or paid Services offered by UNTOLD during a certain period of time and in a certain area established by the Organizer.

d. Co-organizers:Untold Production SRL., is a Romanian company, headquartered in Cluj-Napoca, G-ral Eremia Grigorescu, no. 122A, registered in the Trade Register with no. J12/5129/2021, CUI: 45114420; Untold Universe SA, is a Romanian company, headquartered in Cluj-Napoca Municipality, G-ral Eremia Grigorescu, no. 122A, Cluj County, registered in the Trade Register with no. J12/5347/2018, CUI: 40265848; Untold Live SRL, is a Romanian company, headquartered in Cluj-Napoca Municipality, G-ral Eremia Grigorescu, no. 122A, Cluj County, registered in the Trade Register with no. J2025054909000, CUI: 52210790; UNTOLD EVENTS LLC, an entity established under the laws of the United Arab Emirates, with license number 1102119, with mailing address at 3F-07 Al Safiya Building.

e. Contractual partner:an economic operator or other natural/legal person carrying out independent commercial activities at a particular Festival, based on a contractual relationship with UNTOLD.

f. Participants:all people participating in the Festival.

g. Wallet- the section in the personal account created on the www.untold.com platform where the user finds the purchased products, the products available for check-in, the products at past events and the possibility of checking in online or top-up online on products.

h. Product:is a multi-use voucher, which will become an access ticket once the Festival date is announced and may also include, in varying proportions, financial or symbolic access components.

i. RHUNA- a multi-purpose value coupon, which can be used to purchase "Rhuna products and services", i.e. those available in the ecosystem of events and festivals organized by the companies in the Untold group, which includes Massif Festival, Untold Festival Romania and Untold Dubai, as well as Neversea Festival. The purchase of RHUNA products and services is made on the platformswww.bemassif.com,www.untold.com,www.untold.ae,www.neversea.com.

j. Rewards- benefits granted by the Organizer to customers to increase loyalty. These advantages and rewards can be used to purchase Rhuna products and services at festivals and on platforms associated with the Untold group.

k. Service:any service made available by UNTOLD or its Contractual Partners within the Festival or in connection with it, whether free of charge or for a fee.

it.Account Balance- the section of the personal account created on the www.untold.com platform, where the user can upload an amount of money. This amount is converted into Rhuna and can be used to purchase Rhuna products and services or to top-up the festival access bracelet online.

m. Website:the UNTOLD website, respectivelywww.untold.com.

n. TCG:These General Terms and Conditions govern the conduct of the Festival, available both on the Site (as defined above) and at all entrances to the Festival Area.

o. Third parties:natural and legal persons, other than UNTOLD, Visitors or Buyers of the Products.

p. Festival Area :any of the locations where the Festival is taking place.

3. LEGAL RELATIONSHIP

3.1. These TCG also present the obligations arising from participation in the Festival and the relationships established between UNTOLD and Participants on the occasion of the Festival, the latter being obliged to comply with them, the application of the TCG leading to the guarantee of the safety and comfort of the TCG.

3.2. The TCG should be read in conjunction with the Privacy and Cookies Policy. The TCG will be posted both on the website www.untold.com and at the entrance to the Festival.

3.3. These TCG present the rights and obligations arising from the receipt of an Order Confirmation, the purchase of Products and participation in the Festival and the relationships established between Untold and the Buyer and Participants.

3.4. By purchasing Products or participating in the Festival, Product Buyers and Participants accept and agree to comply with:

TCG and any obligations and responsibilities related thereto. Any Product Buyer and Participant who violates the TCG may be liable for legal action, refusal of entry to the Festival and/or removal from the Festival premises.

security measures, notifications, requests or announcements posted or given by the Police, Security Personnel or agents representing any of the Associated Entities, including without limitation, all instructions or announcements relating to access and security at the Festival;

all national laws and regulations.

3.5. The Buyer and the Participant agree to indemnify the Organizer for any damages, losses, liability or prejudice that these parties suffer or may suffer as a result of the Buyer's and the Participant's failure to comply with these T&Cs.

4. PRODUCTS

4.1. Visitors are admitted to the Festival at the times and under the conditions specified by the organizer in these regulations. By purchasing a valid Product, each Participant ensures the right to participate in the Festival, with the obligation to know their rights and obligations within it. Access to the UNTOLD Festival can be achieved in various forms, depending on the products purchased, the role and relationship with the organizers:

• Members of the UNTOLD community, collaborators, partners, volunteers, shareholders with different classes of shares and members of the Untold club who can benefit from special products and specific advantages, according to the rules established in this regulation and its annexes;

• The general public can purchase access products, available in a wide range, subject to availability. NumberThe number of products available for sale is limited to ensure a high-quality experience and a safe environment for all participants.

PRODUCT TYPES 2026 EDITION

4.2.1 To support participation in the UNTOLD Festival and the functioning of the community, the Organizers may provide

available, directly or through contractual partners, a series of products, each reflecting the needs and specificities

each category of public.

4.2.2. These products are essentially multi-use vouchers, and may include, in varying proportions, components

access, financial or symbolic, such as:

General Access – 1 Day

Standard (General Access 4 Days) 

Comfort (includes General Access 4 days, along with Secret Garden access, Fast Lane and wristband delivery)

VIP 

4.2.3 All purchases and transactions are made exclusively through a comprehensive platform dedicated to the event. This platform integrates various payment methods and covers a wide range of costs. Without being limited to these, products may contain the following components and related costs:

• Access to the event (in the General or VIP area)

• Participation fees

• Top-up amounts (usable during the festival)

• Dues or contributions related to membership in the UNTOLD community club/fund

• Participation within the organizational or community structure

• Fees for additional services

• Administrative feesand other system-specific fees.

4.2.4 Access to these products may be granted, as the case may be, to:

• CONTRIBUTORS

• Shareholders and partners

• volunteer

• The general public

• Legal entities affiliated with the UNTOLD group (e.g. internal distribution)

The exact components of each product may vary depending on the buyer category, sales policy

and the nature of the relationship with the organizers and may be adapted by the Organizers.

4.2.5 Participation in the Festival is also done using one of the following types of invitations (which will be assimilated to the Products): Standard Invitation, VIP Invitation.

SERVICES AND ACCOMMODATIONS

4.3. The organizer places through the websitewww.untold.coma series of products that include services and accommodations or various packages that will be offered in collaboration with our contractual partners. Additional information regarding the detailed conditions applicable to the purchase of these Services will be provided by our Contracting Partners upon purchase of the Services. The purchaser of accommodation services must also comply with the rules and regulations of the purchased accommodation location.

4.4. Additional Add-ONS services

4.4.1. Additional product or service options available exclusively to persons who have purchased a valid ticket for the Festival.

4.4.2. The list of available Additional Services, their description, terms of use and related fees are published on the Organizer's official platform and may be updated without prior notice.
4.4.3. Additional Services can be purchased through the official online platform, using payment methods accepted by the organizer.

4.4.4. The purchase is considered completed when the payment is confirmed by the payment processor.

4.4.5. Once purchased, Additional Services cannot be canceled, modified or refunded, regardless of the reasons invoked by the buyer.

4.4.6. Access to Add-Ons is nominal and cannot be transferred to another person, except in cases expressly mentioned by the Organizer.

4.5. PAYMENT OF PRODUCTS

4.5.1. The object.Products or Services can be purchased by full payment, which involves paying the entire amount for the product in a single installment;

4.5.2. Management platform.All payments are processed through the Organizer's official platform, available atwww.untold.com. The customer's bank details are protected by security measures in accordance with industry standards. The organizer reserves the right to modify the installment payment policy, without prior notice, respecting orders already placed.

4.6. PRIORITY LANE (FESTIVAL ACCESS SERVICE THROUGH A SEPARATE AREA FROM THE GENERAL AREA)

"Priority Lane" consists of purchasing a service that allows access to the festival through a dedicated area, different from general access.

4.6.1. Conditions. In order to benefit from this service, the client must cumulatively meet the following conditions:

Have a valid product for the 2026 edition of the Untold festival (One-day ticket, General Access)

Have Online Check-In completed;

The service is available to all age groups. Minors under 7 years of age can access this area for free with the companion who purchased this service. All persons over 7 years of age are required to present proof of purchase of this service upon entering the access area. Failure to present the product will result in access through the “Priority lane” area being denied.

4.6.2. The steps that the participant takes to benefit from this service are:

The purchase is made on the website www.untold.com.

The holder chooses the Priority Lane service and fills in the necessary data for the purchase.

After confirming the data and accepting the Terms and Conditions and Privacy Policy, the Customer clicks on the ''Pay Now'' button and is redirected to the payment page.

After successful payment, an order confirmation email is sent.

After picking up the festival bracelet, the participant heads to the Priority Lane area, where they will present the dedicated Priority Lane document for scanning.

4.6.3. Availability. The Organizer makes available a limited number of "Priority Lane" products for each day of the Festival. Availability may be modified by the Organizer in the sense of supplementing them within the limit of available seats.

4.6.4. Usage: This product can be used only once and is valid only for the day for which it was purchased, as highlighted on the website. The participant has the option to select between day 1, 2, 3 or 4 of the Festival. For example, a “Priority Lane” product purchased for day 1 cannot be used on day 3.

This product cannot be transferred to other people.

4.6.5. Price. The value of the product is that indicated on the website. The prices displayed on the platform are in RON and include VAT. The prices are valid at the time of accessing the page where they are displayed, the Organizer reserving the right to modify them at any time, without any prior notice or notification. Payment can be made exclusively online with the card through the payment processor service. Once the order has been placed and confirmed, it cannot be canceled, and the amount paid will not be refunded, regardless of whether the product has been used or not.

4.6.6. Important aspects: This product does not guarantee entry within a specific time frame or a shorter wait time by using this access path.

4.6.7. Support: For any questions or unforeseen situations that may arise, the ticket holder can contact us at the following e-mail address: [email protected]

PROHIBITIONS

4.7. It is strictly prohibited to transmit or post unique series of products and/or subscriptions on social networks or other such websites (e.g. Facebook, OLX, etc.).

Failure to comply with these provisions will result in the cancellation of invitations/products or subscriptions sold and the prohibition of access to the festival for the persons involved in this operation.

4.8. IMPORTANT! It is strictly forbidden to sell or buy invitations and it is not recommended to purchase products or subscriptions except through authorized product sales platforms (www.extasy.comor any other authorized platforms, referred to as Contractual Partners).

 

THE ORGANIZER CANNOT GUARANTEE THE VALIDITY OF ANY PRODUCTS NOT PURCHASED THROUGH THESE CONTRACTUAL PARTNERS. IN THE EVENT THAT ANY FRAUD IS DISCOVERED WITH RESPECT TO A TICKET, THE ORGANIZER RESERVES THE RIGHT TO CANCEL THAT TICKET (even if the holder of a fraudulent ticket has managed to complete the check-in or transfer process). The Organizer will analyze whether it is within its authority to act on that ticket or whether it is within the competence of the public authorities.

THE ORGANIZER DRAWS ATTENTION TO THE FACT THAT A SERIES OF FRAUD HAVE BEEN DISCOVERED THAT RESULTED FROM THE SALE OF PRODUCTS THROUGH UNAUTHORIZED CHANNELS, AND IN THIS CASE THE CONSUMER ASSUMES THE RISK OF PURCHASING A TICKET THAT WILL NOT ALLOW ACCESS TO THE FESTIVAL.

The Organizer reserves the right to resort to legal means to sanction those found to be carrying out such activities, as well as to cancel the respective Products/subscriptions.

4.9. The purchased products and/or subscriptions may be used for commercial purposes, such as for organizing promotional campaigns, offering products and/or subscriptions as prizes for competitions, etc., only with the prior written consent of the Organizer. Failure to comply with this obligation will result in the cancellation of the products and/or subscriptions used for commercial purposes and the obligation of the responsible persons to repair the damage thus created. At the same time, organizing promotional campaigns by using the products and/or subscriptions at the Festival, without the prior written consent of the Organizer, constitutes a violation of intellectual property rights regarding the UNTOLD Brand.

CONTRACTUAL PARTNERS

4.10. The Products are not sold directly to Authorized Participants by UNTOLD, and their payment is not processed directly by UNTOLD. The Product authorizing participation in the relevant Festival is sold to the Buyer by the Extasy platform or other Contractual Partners (as assigned by UNTOLD). All Payments are made through the Contractual Partners. The Organizer only guarantees the validity of the Products sold through the networks of these Contractual Partners.

4.11. Additional information regarding the detailed conditions applicable to the purchase of Products online or in physical format will be provided by our Contractual Partners at the time of purchase of the good.

4.12. Our Contractual Partners sell the Products in fixed locations and on online product purchasing interfaces.

4.13. The Buyer/Consumer will receive information from the Contractual Partners in particular regarding the following aspects: taxes and commissions applied to the price set by UNTOLD, payment and payment methods, invoicing, processing of the Buyer/Consumer's data and refund possibilities, to the extent that they exist.

4.14. Products accepted by the Organizer can be in physical format or in electronic format (eTicket) which are sent to you in the form of a QR code in My Wallet in your personal account, in an email or printed on paper, which each Participant is obliged to bring with him to the event or present it in the original in electronic format (on a phone, tablet or other electronic devices that allow this). Attention! Photos taken of the products are not accepted! Most customers of the Contractual Partners receive products within 3-5 minutes after the payment is successfully completed. If your ticket has not arrived by email after 24 hours from placing the order, you are obliged to contact the platform from which you purchased the ticket within a maximum of 10 days from purchasing the ticket, but at the latest one day before the start of the Festival. UNTOLD is not responsible in any way for this type of situation, and in the absence of a valid ticket, access to the Festival will not be allowed.

RISK FREE

4.15.1. The Risk Free additional service is offered by UNTOLD, which undertakes to return the value of the access ticket to the buyer, if the Buyer meets all of the following conditions:

i) requesting its reimbursement within the term provided for in art. 4.26.2 and

ii) in case of no-show at the event and

iii) to the extent that the buyer has opted for this service and paid the related fees, under the following conditions:

4.15.2. The Buyer may request a refund of the purchased Risk Free ticket at any time, but no later than 30 days before the start of the event, the exact date to be announced by the Organizer.

4.15.3. The organizer undertakes to EXCLUSIVELY refund the value of the ticket, without the Risk Free fee (established by the organizer at the amount of 30 Euros) within a maximum period of 30 days from the time of the request, if the request was made within the deadline.

4.16. Except for the situations provided for in art. 4.26, the money on Products purchased for this event is not refundable, the purchase of products for shows and entertainment activities being exempt from the application of the right of withdrawal regulated by GEO 34/2014. In the event that the UNTOLD Festival scheduled on the date announced by the Organizer is postponed or canceled due to circumstances created by the coronavirus pandemic or other external events that are beyond the Organizer's control and make it impossible to hold the event under normal conditions or at normal capacity, the Organizer cannot be held liable for this fact, but the purchased products will be valid for the rescheduled edition of the Festival.

4.17. The Organizer does not assume responsibility for the loss or theft of the Ticket and/or subscription. The Organizer is not obliged to refund the amount of money or replace the Ticket and/or subscription in the event of loss or theft of the Ticket and/or subscription.

4.18. The Buyer expressly consents to the Organizer requesting and processing the Buyer's home or residence address in order to send the festival access bracelet directly to the indicated address, in order to ensure a more pleasant and efficient access to the Festival. The Organizer reserves the right to offer this option to Buyers for a fee, as an alternative to the option of picking up the bracelet at the location announced by the Organizer on the eve of or during the Festival. If this service is available, the Organizer will complete this section.

5. CHECK-IN OBLIGATION

5.1. In order to be allowed access to the Festival area, the holder of a valid Access Ticket is obliged to check-in the purchased ticket. The ticket buyer has the possibility of checking-in in two ways: online or on-site (at the location).

5.2. Check-in can be done for a fee on-site (at the entrance to the Festival Area) or free of charge under certain conditions provided for in these TCG and exclusively online (on the websitewww.untold.comor via the UNTOLD application).

5.3. On-site check-in (at the event location)

5.3.1. On-site check-in will be carried out by the organizer's Contractual Partners, who use their own infrastructure and personnel.

5.3.1.1 !!! Attention: On-site check-in will be possible every day of the festival between 15:00 and 04:00 and will allow access to the festival, with the wristband, starting at 16:00 and until 05:00.

5.3.2. On-site check-in will be carried out in all cases for a fee, which is paid at the ticketing points where the wristband will be issued based on the ticket. The fee for the on-site check-in service is EUR 25, and is paid at the time the buyer presents himself with the original identity document.

5.3.3. Attention!!! The scanning of the identity document (identity card/passport) is only done partially, only data consisting of: name, surname, gender, country/location of origin, date of birth, nationality, and the photo on the identity document are collected, without retaining the following data, such as: personal identification number, series and number of the ID card or any other sensitive data. For more details regarding the personal data that is processed by Untold, please read our Privacy Policy.

5.3.4. If the Ticket holder does not wish to have their identity document scanned, an operator will record the data provided by the person in question based on the original identity document presented on site.

5.3.5. Each valid Ticket holder, who has checked in and presented himself at the entrance to the Festival Area, receives a Wristband (the color of which depends on the type of Ticket Purchased) to which the data collected during the check-in process is attached. After the process of exchanging the Ticket for a Wristband is completed, the Wristband will confer the rights and obligations provided for in the Ticket.

5.3.6. UNTOLD will register the Visitor's Bracelet during the entry procedure, provided that the Visitor has validly checked-in the Ticket.

5.3.7. Wristbands are non-transferable.

5.3.8. Visitors are required to wear the Bracelets, during their validity period, on their wrist or, in exceptional and well-justified cases, in another visible place, provided that the Bracelet cannot be removed without being damaged. The Festival Organizers may inspect the Bracelets at the entrance, at the exit and throughout the entire perimeter of the Festival, throughout the Festival.

5.3.9. The Visitor is fully responsible for any damage or loss of the Bracelet.

5.3.10. Damaged bracelets, those that have been resealed or cut, whose closure system has been opened, those with a diameter larger than the wearer's wrist or that have been tampered with in any way, are NOT valid, and the organizers reserve the right to retain such bracelets, to refuse access to the festival and to report the situation to the competent authorities.

5.3.11. UNTOLD will not replace damaged or lost wristbands unless the Participant can provide proof of having legally purchased the ticket associated with that wristband. Participants who cannot provide this proof will lose their right to be in the Festival Area and will be excluded from it.

5.3.12. In case of loss or damage of any kind to the Bracelet, the Participant is obliged to purchase a new Ticket for that day if he/she wishes to remain within the Festival perimeter.

5.3.13. If the wristband appears to have been fraudulently damaged, the Organizer has the right, in addition to the rights provided for in art.5.3.9, to oblige the Participant to purchase a One-Day Ticket regardless of whether the Participant can provide proof of having legally purchased a ticket and regardless of whether or not he/she still wishes to remain in the Festival Area. This right may be exercised at its discretion, and depending on the availability of products for that day.

5.3.14. If, upon access to the Festival Area, the Ticket holder is suspected of illegally acquiring the Ticket, UNTOLD expressly reserves the right to request the Ticket holder to present evidence (documents and/or certificates) to verify the legal acquisition or purchase of the Ticket, as well as the right to assess whether they are valid and compliant, and in the absence of a document for reimbursement of the purchase price, to refuse entry to the respective person into the Festival Area.

5.4. Online Check-in

5.4.1. The Online Check-in process involves registering/assigning a valid ticket to an account created by the Visitor, through the UNTOLD website or application, and providing the personal data requested for this process. The online check-in process is free only during the first 30 days of purchasing the ticket, after which a fee of 15 EURO is charged. UNTOLD encourages all Buyers to check-in online at the time of purchasing the ticket to avoid paying additional fees and to ensure smooth access to the festival. Payment of the online check-in fee will be made through secure payment platforms.

5.4.2. The 30 days of free use for Online Check-in are calculated starting from the day the subscription was purchased.

For example: if the customer purchased a subscription on October 31, he has the opportunity to check in online for free until November 29 (inclusive).

Online Check-In for products purchased offline – Partners

5.4.3. The process to claim the ticket purchased offline is done by entering the personal profile and entering the electronic code in the Redeem section. After activating the code, the owner will receive the ticket in the My Wallet section and by email.

5.4.4. Check-In is free of charge for the first 30 days from the purchase of the ticket. After this period, the user must pay a fee of 15 Euro for each Check-In performed. The platform will automatically indicate how many days remain in the free period and the amount of the Check-In fee.

5.4.5 If after claiming the ticket, the holder is no longer able to reach the festival, he/she has the option to transfer the ticket to another person, applying the provisions regarding Transfer and Online Check-In in this document.

Online Check-in for products purchased online

5.4.6 To perform online check-in, the ticket holder must log in to the account from which the purchase was made and access the My Wallet section where the purchased products will be displayed. The holder will need to select the ticket for which they are going to perform Online Check-in and follow the indicated steps.

5.4.7 The user can check-in for free within the first 30 days of purchasing the ticket.

5.4.8 If the User is no longer within the free period (the first 30 days from the purchase of the ticket), in order to perform the Check-in, he will have to pay the equivalent of 15 Euros. If a user has purchased multiple products, he will have to pay the fee of 15 Euros for each ticket.

5.4.9 After selecting the ticket, the user must upload a photo (except for minors) and complete the following data: name, surname, phone number, email, gender, date of birth, country, city, county.

5.4.10 Users who are not yet 18 years old are required to download and complete the Parental Consent form.

5.4.11 When performing Online Check-in, the Visitor is solely responsible for the accuracy of the data entered. The Organizer has the right to verify on-site whether the data entered by the Visitor corresponds to the data on his/her identity card.

5.4.12 At the latest at the time of Online Check-in, the User acknowledges and agrees to the Festival Terms and Conditions, displayed on the website.www.untold.com.

5.4.13 If the user has purchased multiple products and wishes to check-in for the other products as well, they can do so by entering the data of the persons who will use the products for each ticket separately. The owner of the product group is directly and solely responsible for the accuracy of the data entered and will obtain consent from each person for whom they are checking-in that they have read, understood and agree to the Untold Terms and Conditions and the Privacy Policy.

6. TICKET TRANSFER POLICY

6.1. The transfer of a ticket involves the transmission of the product by its current owner to another person who will take over the rights and obligations arising from its use.

6.2. Once the holder chooses to transfer the ticket to another person, he accepts and assumes that he waives all rights he had over the ticket.

6.3. Check-In is free of charge for the first 30 days from the purchase of the ticket. After this period, the user must pay a fee of 15 Euro for each Check-In performed.

6.4. Ticket transfer is subject to a fee. The transfer costs are as follows:

General Access 4-day subscription – 100 lei.

General Access 1-day ticket - 35 lei

VIP 4-day subscription - 150 lei

VIP One-day ticket - 75 lei

General Access Invitation 4-day subscription - 250 lei

General Access Invitation 1-day ticket - 150 lei

VIP Invitation 4-day subscription - 250 lei

VIP Invitation One-day ticket - 150 lei

6.5. Transfer is possible for products with or without Online Check-In.

Transfer for products without online Check-In completed:

To make the transfer, the ticket holder must log in to their account and select the Transfer button, subsequently being automatically directed to the form for filling in the information of the person to whom the transfer is being made.

B. Transfer forproducts with online Check-In:

To make the transfer, the ticket holder must log in to their account and delete the Check-In free of charge. After deleting, the holder will select the Transfer button and is directed to the form to fill in the information of the person to whom the transfer is being made.

6.6. In both cases, after the transfer by the old holder, the new holder will have to follow all the steps to complete the online check-in for the transferred ticket, free of charge or for a fee, based on the number of days from the time of purchase of the ticket. If the 30-day period from the purchase has been exceeded, the new holder receiving the ticket will pay the fee of 15 Euro.

6.7. If the ticket holder has deleted the Check-In but no longer wishes to transfer the ticket, the provisions related to performing a new Check-In remain valid.

6.8. To complete the Ticket Transfer, the holder will need to fill in the details of the person who will receive the ticket (last name, first name, telephone number).

6.9 A ticket that has both Check In Online and Top Up Online cannot be edited or transferred!

6.10. The only mechanism for transferring tickets from one holder to another authorized and recognized by the Organizer is this, through the official platform. Pictures of QR codes are not accepted!

6.11. Access to the event will be based on an identity document (ID card or passport) and a ticket with a valid QR/code.

6.12. For information and support, the user can send an email to [email protected] .

7. RHUNA AND USE OF ACCOUNT BALANCE

7.1. General aspects

7.1.1. Rhuna, as defined in these Terms and Conditions, is used for the purchase of Rhuna products and services within the Untold festival and on the www.untold.com platform.

7.1.2. Through the personal account on the Untold platform (website or application), the user will be able to upload an amount of money into the system by pressing the "Top Up Account" button which, with his consent, will be converted into RHUNA and will be visible in the Account Balance section.

7.2. Using Rhuna

7.2.1. Once the amount of money has been deposited into the Account Balance and converted into RHUNA, the user will be able to use this tool to:

a) Purchase of Rhuna products and services.

b) Loading on the ticket and on the access bracelet for the purchase of products and services within the festival.

7.3. Validity and withdrawal of Rhuna

7.3.1. RHUNA loaded into the Account Balance has a validity period until December 31 of each year corresponding to the festival edition. After this period, the amounts existing in the Account Balance will expire.

Example: Money converted into RHUNA for the 2025 Untold Festival remains valid for the purchase of products and services until December 31, 2025. Money added to the personal account in 2026 will be valid for the purchase of products or services until December 31, 2026.

7.3.2. After converting the amounts of money into Rhuna, the user can no longer convert Rhuna into its equivalent in money and/or withdraw the converted amount, except in exceptional circumstances (death, inability to use the account for a long period of time, demonstrated by supporting documents).

7.4. Rewards System

7.4.1. The organizer may grant certain benefits in the form of advantages and rewards that can be used to purchase Rhuna products and services during the festival, on the Untold platform or to top-up online on the ticket.

7.4.2. These benefits, called Rewards, have the following characteristics:

● Cannot be withdrawn. Rewards cannot be converted to cash and withdrawn from the account.

● They cannot be converted into their cash equivalent.

● Expires after the end of the festival edition for which they were awarded. Example: If the user received a reward at Untold Festival in March 2026, it will be usable until the last day of Untold Festival 2026.

● The cash equivalent of the Reward will be withdrawn with priority in the case of purchasing Rhuna products and services or top-up. Example: If the user received a reward for the 2026 edition of the Utnold Festival and additionally loaded an amount of money into the Account Balance, when purchasing a product, the value of the Reward will be used first, then the loaded amount of money.

7.5. Payment processing

7.5.1 The Untold Platform uses Banca Transilvania services to load amounts of money into the Account Balance which are converted into Rhuna.

7.5.2 Online payment with your personal or company card can be made in complete safety. Cards accepted for payment are those issued under the VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have a CVV2/CVC2 code).

7.5.3 Payment is based on a secure online transaction processing system that provides confidentiality, safety and simplicity in the purchase of products and services over the Internet. Card data processing is done exclusively through the bank.

7.5.4 The Organizer is not responsible for any technical or system errors that may affect the functioning of the Account.

7.5.5 The User is responsible for the security of the personal account access data and for all activities carried out under his/her account. The Organizer is not responsible for the unauthorized use of the User's personal account.

8. ONLINE TOP UP

8.1 Top Up Online is a service offered by the Festival to users, which allows them to top up their festival ticket with money by online payment or by transfer from My Balance, and the amount will be transferred to the festival wristband. This service is only available to users who have completed a valid online Check-in.

8.2 Top Up Online can only be done from cards that have 3D Secure activated.

8.3. Pre-festival Online Top Up – for users who have completed Online Check In

a) After completing the online Check-in, the ticket becomes available in the Account Balance area and you will be able to Top Up by activating the "Top Up Details" button.

b) The user can select different top up options:

○ One-time Transfer from the user's account: The selected amount that they want to load onto the bracelet is transferred only once.

○ Auto top up when the balance drops below a certain value: By activating the option, when the credit drops below a certain amount set by the user, the account ticket is automatically loaded with the set amount, taking money from the Account Balance or from the card, if Contull does not have enough funds.

c) The user will be transferred to a secure payment page, where they will need to enter their card details and the 3D Secure verification code.

d) After successful payment, the user will be able to view the total amount deposited on the ticket.

e) After completing the online Top up, the amount of money on the bracelet will need to be activated at any of the merchants within the Festival or at Credit Points.

f) After activating the top up, the User can spend the money in the Festival, at any time, throughout the entire festival period.

g) If the user has spent all their money, they can repeat the same steps described above to recharge their bracelet or they can go to any charging point - Credit Point inside the festival.

8. PAYMENT METHODS WITHIN THE FESTIVAL

8.1 The payment method for the Products and Services offered in the Festival Area is through multi-use vouchers used using payment devices (RFID), made available by Untold, through the Festipay service, respectively their activation on the bracelet.

8.2. Participants are obliged to use in the Festival Area only the payment methods and instruments established by the Organizer.

8.3 Upon entering the Festival Area, each Participant will receive a Bracelet (with integrated payment system) for access, with which they can purchase the Products and Services available within the Festival. Cash payment in the Festival Area is strictly prohibited, outside of the Credit Point areas previously established by the Organizer.

8.4 These payment instruments are considered MPV (multi-purpose vouchers), as defined by the European Commission, due to the fact that in exchange for the Credit Points on the payment instrument, the Participant can purchase services/products that have a different VAT rate. In this case, the VAT is collected upon use of the credit points. At the same time, the issuing of a tax receipt and/or an invoice for the Product/Service purchased is the responsibility of the merchants (Contractual Partners). If a Participant wishes to receive a tax invoice for the Products/Services purchased during the Festival, he/she is obliged to keep all tax receipts from each merchant (Contractual Partner) separately in order to subsequently request the tax invoice from the respective Contractual Partners.

8.5 The Organizer has the option to provide Visitors with proof that the transaction (deposit or withdrawal of funds) has been completed.

8.6 The procedure regarding transactions in the electronic system during the Festival is as follows:

a) Upon entering the Festival Area, after obtaining the Bracelet, it is recommended that each Participant go to a “Credit Points” to load their Bracelet with credit points.

b) The bracelet will be the only method of payment during the Festival.

c) The conversion for this MPV (multi-purpose voucher) is: 1 leu – 1 credit point.

d) For each load, the Organizer has the possibility, but not the obligation, to hand over to the Participant a proof of the amount deposited on the Bracelet.

e) Damaged Bracelets can be deactivated and replaced with other Bracelets at the Help Desk - Credit Point, located in the Festival Area, throughout the Festival, taking into account the provisions of point 5.3.11.

f) After obtaining a new Bracelet from the Help Desk - Credit Point, the amount held by the Participant on the damaged Bracelet will be transferred to the new Bracelet.

g) Participants have the opportunity to load their Bracelet as many times as they want, but each load must have a minimum amount of 1 leu.

h) The Participant has the right and possibility to check the amount available on the Bracelet at any Contractual Partner in the Festival Area or at the Credit Point.

i) Loading/Recharging the Bracelet can be done either by cash, by bank card or through the www.untold.com platform (for bank cards issued under the Visa, Visa Electron, Mastercard, Maestro logo issued by any bank in the world), according to the “Top Up Online” Chapter of these Regulations.

j) In the case of loading/reloading the Bracelet through the Site, the Participant assumes full responsibility for the card data entered into the platform.

k) The first payment made with a bank card will require the 3D Secure security code. If the first payment is authorized, subsequent payments can be made without the 3D Secure security code.

8.7 No commission is charged for bank card payments!

8.8 Purchase of Products/Services from Merchants (Contractual Partners):

a) The Participant chooses the desired Product, at which point the respective Contractual Partner checks the amount in the POS;

b) Each Participant is obliged to verify the amount checked by the Contractual Partner in the POS, and after verification, he will touch the chip on the Bracelet to the POS - contactless terminal (card-reader) to make the payment;

c) The Contractual Partners will be obliged to issue tax receipts to the client Participants (and invoices, at the request of the Participants).

9. REFUND - Return of the money remaining on the bracelet at the end of the festival

9.1 REFUND represents the action by which a festival-goer recovers the money remaining on the bracelet, under the conditions detailed in these Regulations.

9.2 Unused amounts on the RFID bracelet can be exchanged for money, through the process called REFUND, if all conditions imposed by the Festival are met.

9.3 In the event that the festival-goer has not withdrawn the unspent amounts from the bracelet or has not taken an action requesting redirection to the Account Balance, return to the card or donation of the amount by the announced date, these amounts become the property of the Festival. The refund can be made in 2 different ways.

10.1 The refund can be made in the following ways:

10.1.1 REFUND AT LOCATION

10.1.1.1 Return of amounts at any of the charging points on the Festival perimeter, at any time during the festival, and after the end of the festival, no later than the date to be announced by the Organizer.

Any request received after the date and time expressly indicated will not be taken into account by the organizer. In this situation, the organizer cannot be held liable for not refunding the amount to the festival-goer, as it is the festival-goer's exclusive duty and obligation to respect the date and time by which he can request the refund of the amounts remaining unused on the bracelet. If the festival-goer does not make the request within this term, he is solely responsible for the non-refund of the money, the organizer being free from any fault. IN THIS SENSE, WE RECOMMEND FESTIVAL-GOERS TO MAKE THE REQUEST FOR A REFUND AT THE LATEST AT THE MOMENT THEY LEAVE THE FESTIVAL ON THEIR LAST DAY OF PARTICIPATION.

10.1.1.2 The returned amount represents the entire amount remaining in the RFID Bracelet account (including those resulting from online transactions).

10.1.1.3 To obtain a Refund, the festival-goer must wear the bracelet on his/her hand and ensure that it does not show any signs of compromise (except in cases agreed by the Festival and presented in these Regulations).

10.1.1.4 If the client made the Top Up using a bank card, the maximum amount that he can withdraw in cash cannot exceed 2000 LEI.

10.1.1.5. For situations where the balance of the bracelet is greater than 2000 LEI, the client will have to present to the HelpDesk the receipt issued by the bank POS, with proof of deposit of the amount. The client will complete a refund request for this amount, which will be sent to the banking partner, no later than the date announced by the Organizer. The refund processing may take up to 14 business days. The amounts requested by completing the form will be reversed to the account from which the initial payment was made.

10.1.1.6. Owners of cardboard products can present themselves for a refund exclusively at the points at the location.

10.1.1.7. The festival-goer also has the option to donate the remaining amounts on the bracelet to a cause supported by the Organizer under the conditions set out above in point 10.4.1.1.

10.1.2. ONLINE REFUND

10.1.2.1. The Online refund process is carried out through the user's account, in the Account Balance section. The festival-goer will click the "Refund" button and will have the option on the platform to select one of the following actions regarding the amounts on the ticket:

Redirecting back to Account Balance. Amounts in Account Balance can be used to load the ticket to a new event or to purchase products and services.

Donating the amount to a cause supported by the Organizer.

Return of the amount to the card with which the charge was made.

10.1.2.2. The online refund process refers to the return of amounts originating ONLY from online transactions. The return will be made by expressing an option but no later than the date announced by the Organizer, as indicated on the platform. Any request received after this date will not be taken into account.

10.1.2.3. In this situation, the organizer cannot be held responsible for not refunding the amount, as it is the festival-goer's exclusive duty to submit the refund request within the given deadline.

10.1.2.4. For online refunds of unused amounts, a fee of 10 RON is charged – processing fee, automatically withdrawn from the festival account. There is no fee for redirecting amounts back to the Account Balance. The minimum amount for which a refund request can be made is 15 RON.

10.1.2.5. If a user has made a pre-festival Top Up and wishes a refund before the start of the Festival, he/she will only be able to do so in exceptional situations, analyzed on a case-by-case basis by the Organizer.

10.1.2.6. The festival goer is permanently shown, within the account created by him, the total amount of money he still has on the bracelet and which he can request through online REFUND.

10.1.2.7 Starting with August 14, 12:00, users have the opportunity to donate the remaining unused amounts on the bracelet directly from their personal account on the platform. www.untold.comor from the UNTOLD mobile application. The donation can be made by accessing the Account Balance section, by pressing the Refund button, followed by selecting the Donate option. This option is available until Monday, August 20, 12:00 at the latest. After this deadline, the possibility to donate the remaining balance will no longer be available.

10.2. REFUND order for the situation in which the top up was made with multiple bank cards.

Each transaction is associated with a bank card. If two loading transactions are made from two different cards, the money will be debited first from the first card with which the top-up was made. For example, if 100 Ron is first loaded from one card and then 100 Ron from a different card, and 80 Ron is spent at the festival, the remaining amount remaining in the bracelet account will be 120 RON. At REFUND, 20 RON will be returned for the first transaction (the first card from which the top-up was made online) and 100 RON on the second card, respectively for the second online transaction.

10.3. REFUND in the situation where the festival-goer has made both an online top-up and a top-up at the location:

If there is still unspent money on the bracelet, the festival-goer will be able to obtain an online refund only in the amount of the transaction he made online. For example, if a top-up of 50 RON is made online, and a top-up of 150 RON is made at the location, the bracelet balance will be 200 RON. If 70 RON is spent during the festival, a total of 130 RON will remain on the bracelet. Of this amount, the festival-goer will be able to obtain a REFUND online of only 50 RON, with the remaining money to be withdrawn at one of the charging points in the Festival, but no later than the date announced by the Organizer.

11. GENERAL RULES FOR ACCESS TO THE FESTIVAL

11.1 Entry to the festival is only possible through the designated places and at the established times, exclusively for Participants.

11.2 Access to the Festival Area is only through specially designed entrances, in compliance with the procedures for registering purchased Products, check-in and access rules, provided for in these T&Cs.

11.3 To reduce the crowding created in the access area, as well as the discomfort of participants, two entries per day will be allowed into the festival.

11.4 Access to the Festival Area will depend on the type of ticket purchased.

11.5 Participants are required to have identification documents with them in addition to the Ticket.

11.6 Upon request by the security team or representatives of the Organizer or other competent bodies or authorities, the Participant is obliged to present access documents and identity documents.

11.7 These T&Cs will be displayed in a visible place at the entrance to the festival and in other public areas within the festival.

11.8 To ensure the safe conduct of the Festival, UNTOLD reserves the right to restrict the type of objects that can be brought into the Festival area.

This list is not exhaustive, the organizer having the right to prohibit access to the festival to the extent that the object held by the participant could endanger the safety of other participants or would pose a danger to the safe conduct of the event.

Therefore, entry to the Festival with the following objects is prohibited:

Drugs or any kind of psychoactive substances;

Accessories for

Bottles (including but not limited to PERFUMES, sprays or deodorants);

Flammable cosmetics (sunscreen is allowed);

Backpacks or bags larger than 29 cm x 21 cm x 12 cm;

Beverage cans;

Canned food;

Fireworks;

Lasers;

Corrosive/flammable sprays or substances, paints or containers with harmful or flammable substances;

Banners supported by sticks;

Chairs;

Weapons or any objects that can be adapted as weapons or projections;

Knives, blunt objects or any objects with a sharp point or edge;

Chains or objects that have chains attached (such as wallets, pants, etc.);

Torches, smoke bombs or any other pyrotechnic items;

Food or drinks;

Animals;

Umbrellas of any kind or shape (in case of rain, capes will be used);

Flammable or explosive materials;

Professional photo or video cameras, including any type of DSLR or interchangeable lens camera;

Any type of objects that may hurt other Participants.

Drones;

Speakers, amplifiers or audio systems;

Sound-producing devices, operated electronically, mechanically or manually, such as megaphones or vuvuzelas, musical instruments;

Selfie stick or tripod;

Lasers!

Whole boxes of medicine

Suspicious bottles, syrups, containers

Syringes, infusions or injectable solutions (except insulin – with medical document and prior notice)

Unidentified substances or substances without clear packaging

Any substance that is flammable;

Any offensive, racist, xenophobic, sexual discrimination-promoting, religious, political or other illegal/prohibited materials, discriminatory propaganda messages;

11.8.1 Access is allowed with:

Compact cameras;

Lighters;

GoPro cameras;

Selfie sticks (small and made of lightweight materials);

External, portable batteries;

Lipsticks or lip balm;

Sunscreen;

Non-flammable perfume or deodorant in containers smaller than 50 ml.

Baby bottles.

11.8.2 For the safety of all participants, access with medication to the event perimeter is only allowed under strictly regulated conditions, as follows:

Medications allowed without a medical ticket:

Access is allowed with a maximum of 2-4 tablets of common medications (e.g. painkillers, antispasmodics).

The tablets must be:

a) in cut blister, without original packaging;

b) hygienically packaged and sealed so as to prevent contamination.

Medications allowed with an official medical ticket:

Controlled medication (e.g. strong painkillers);

Treatments related to chronic conditions (e.g. insulin, treatments for asthma, epilepsy, etc.).

Participants who present themselves with medication from the categories mentioned in point 2 must be able to present, upon request by security personnel, an official medical document justifying the need for treatment.

11.9 As a result of the very strict rules regarding prohibited items, the persons responsible for security and monitoring of the Festival will thoroughly search each participant, and any prohibited items discovered following the check will be stopped at the gate, without the Organizer assuming responsibility for them.

11.10 All Participants are advised to consult the list of prohibited items and not to possess such items during the Festival.

11.11 Regarding lost items, the Organizer will arrange a space where such items can be brought and from which each owner can recover their belongings within 72 hours, but no later than the first day after the end of the Festival - 10.00 AM.

11.12 The organizer has the possibility, but not the obligation, to photograph lost objects and display them on social networks, as appropriate, to the extent that this action would not violate the legal norms regarding the protection of personal data.

11.13 On the first day after the Festival ends at 10 AM, all unclaimed items will be handed over to their issuers (example: ID card, birth certificate, etc. to the attention of the Municipal Police; bank cards to the attention of the issuing banks). Items without an identifiable issuer, regardless of value, will be donated to charity, to the extent possible and depending on the nature of the items.

11.14 The Organizer is not responsible for the Participants' property or for any damage caused to them.

11.15 It is prohibited to enter the Festival Area with cars, roller skates, skateboards, bicycles, hoverboards, and similar goods.

11.16 For the safety and/or comfort of participants, the organizer reserves the right to temporarily stop access to certain areas, if it considers that the areas have reached their maximum authorized capacity.

12. MINORS AND PERSONS WITH DISABILITIES

12.1 Minors are prohibited from consuming alcoholic beverages, cigarettes and drugs.

12.2 Minors will receive bracelets of a different color, which will allow them to be identified more easily.

12.3 Minors under 7 years of age have free access to the Festival, accompanied by a parent. At the request of the persons responsible for security and monitoring, as well as the representatives of the Organizer, the companion is obliged to present documents such as: student ID card, passport or any other document containing the minor's photo, which attests to his/her age.

12.4. Attention! Access for minors under the age of 7 is allowed only in the company of a parent and is recommended to be done by 7:00 PM.

12.4.1 Access for minors between 7-14 years of age is only possible with a valid Ticket and only in the company of a parent or legal guardian.

12.4.2 A parent/legal guardian may accompany only one minor under the age of 14.

12.5.1 Access for minors between 14-16 years of age will only be granted on the basis of a valid Ticket, an identity document, a declaration of commitment and in the company of an adult.

12.5.2 Access for minors between 16-18 years of age will only be granted on the basis of a valid Ticket, identity document and declaration of commitment.

12.6.1 An adult is required to assume responsibility for a minor and is required to complete and sign the "Declaration of Commitment" available on the website: untold.com/parentalagreement, without which the minor will not be allowed to enter the Festival Area, regardless of whether he/she is accompanied or not.

9.6.2 The responsible person will provide in the commitment statement contact details at which he or she can be contacted in cases of emergency.

12.6.3 The Organizer assumes no responsibility regarding the verification of signatures, respectively the manner of signing the declarations, these aspects remaining the responsibility/obligation of the persons submitting the declarations.

12.7 In some areas of the Festival, access to minors under 18 is strictly prohibited (for example: VIP area)

12.8 Due to the very loud noise produced during the Festival, the Organizer does not recommend the presence of children under 7 years of age at the Festival.

12.9 Minors under 4 years of age must wear earplugs.

12.10 Exceptional situations when discounts/freebies are granted to a certain category of minors or other Participants will be reported on the site (e.g. e-Tickets), and are sent to you as a PDF attached to an email that each Participant is required to print and bring with them to the event, or to present the ticket in electronic format (on a phone, tablet or other electronic devices that allow this) upon check-in at the location.

Most Contractual Partner customers receive their PDF products or QR codes within approximately 3-5 minutes after payment is successfully completed. If your ticket has not arrived by email after 24 hours of placing your order, you are required to contact the platform from which you purchased the ticket within a maximum of 5 days of purchasing the ticket, but no later than one day before the start of the Festival. UNTOLD is not

responsible in no way for this type of situation, and in the absence of a ticket, access to the Festival will not be allowed.

12.11 In the case of people with disabilities classified in a disability category, they and their companions (if the need for the companion was established by an evaluation committee and can be proven by a document issued by a competent authority or was recorded in the disability registration certificate), benefit from the following facilities within the limit of 150 subscriptions for the 4 days of the festival:

a)     Disabled children and their legal guardians benefit from a free subscription for the 4 days of the festival.

b)     Adults with severe disabilities and their legal guardians benefit from a free subscription for the 4 days of the festival.

c) Adults with severe disabilities benefit from a free subscription for the 4 days of the festival.

12.12 In order to benefit from the free admission, adults with disabilities (or in the case of minors their legal representatives) must send a request expressing their desire to participate in the festival and a declaration on their own responsibility stating their disability status to [email protected] . In the case of requesting a companion subscription, the Organizer may request additional documents to certify that the companion has been established according to the law. If persons with disabilities will benefit from a subscription ticket for the 4 days of the festival, they will receive an e-mail from the Organizer to this effect. These persons are subsequently required to present the original, at the access point mentioned in the confirmation email received, the certificate of disability status and the identity card for verification.

12.13. Free access for people with special needs is only possible based on an identity document, a certificate of disability status and confirmation received by e-mail from the Organizer.

12.14. Incomplete applications and/or applications sent to other email addresses will not be considered.

12.15. The Organizer reserves the right to deny access to the festival to persons with disabilities who do not present these documents in original. If the Organizer's representatives have justified doubts regarding the validity or authenticity of the documents presented, the Organizer reserves the right to make the necessary checks and deny access to the person.

12.16. The registration period to benefit from the free entry for the 2026 edition, provided for in art. 9.11, is 01.12.2025 – 31.03.2026. All applications sent outside this period will not be taken into account.

12.17. Taking into account that this facility can only be granted within a limited number of places, considering the total capacity of the Festival as well as the safety and security norms, as provided for in art. 9.11, the free admission will be granted according to the order in which applications are received.

12.18. At the time and to the extent that the number of 150 requests that comply with the conditions specified above is reached, the Organizer will display in these T&Cs that the maximum number of products provided free of charge for people with disabilities has been reached, and from that moment on the Organizer will no longer respond to requests in this regard.

The organizer will respond to these requests within 30 days from the date of the requests.

12.19. People with severe disabilities assume the obligation to always come accompanied to the Festival, for reasons of personal safety.  

12.20. The organizer recommends that all minors and people with disabilities come to the Festival accompanied.

12.21. The organizer will not be held responsible for any incident or accident involving minors or disabled persons. The entire responsibility for these falls on the minors/disabled persons and/or their parents/legal representative or companion.

12.22. The organizer draws the attention of parents/legal representatives or persons exercising parental authority to the fact that they have the obligation to supervise the minor and will be held liable for any damage resulting from failure to comply with this obligation.

12.23. For the attention of people with mobility problems who use a wheelchair to get around: only in certain areas of the Festival are entrances with wheelchair facilities provided, these being marked on the Festival map.

13. BEHAVIOR DURING THE FESTIVAL

13.1 In the Festival Areas, visitors are obliged to refrain from all actions, statements or behavior that may endanger the life, health or physical integrity of other persons or that may violate their rights.

13.2 Any form of economic, commercial or advertising activity is prohibited in the Festival Area – including in the area in front of the Festival gates – without the prior written permission of UNTOLD. If the Organizers find such activities taking place within the festival perimeter, they reserve the right to remove the persons concerned and to prohibit their access to the festival.

13.3 The sale of alcoholic beverages must comply with the provisions of the law, and no such beverages may be offered to minors under 18 years of age and persons in a state of intoxication by any vendor at the Festival. The serving of beverages (soft or alcoholic) by the organizer's Commercial Partners will be done exclusively in open containers (aluminum or plastic).

13.4 The use of substances classified as drugs is prohibited in the Festival Area and is punishable by law. The Organizer reserves the right to cut off the wristband of any Participant who violates this provision, to remove him from the Festival premises and to no longer allow him access, requesting the intervention of the competent authorities in this regard.

13.5 UNTOLD reserves the right to introduce a verification system within the Festival to ensure that alcoholic beverages are only served to participants who present a certification or document proving that they have the right to consume alcohol (e.g. an identity card proving age).

13.6 Any demonstrations of any kind, not related to the Festival organized by UNTOLD, regardless of the number of participants, are prohibited, if UNTOLD has not given its prior written approval in this regard. This approval is granted by UNTOLD at its own discretion, based on the prior request of the organizer of the respective demonstration. If approval is obtained, participants are required to comply with these T&Cs and to behave in a manner that does not disturb, hinder, limit or make impossible the entertainment of other Visitors, the ability to move around the festival area, access within the Festival or the ability to exit the Festival area, as well as the use of the Services and/or Products by other Visitors/Merchants.

13.7 UNTOLD has the right to terminate demonstrations (both those that it has authorized in accordance with and those that it has not expressly authorized), without giving a reason for this. UNTOLD has the right to determine the conditions of the demonstrations, in particular the number of participants, their location and their duration, at its own discretion. If UNTOLD declares the termination of a particular demonstration, the participants are obliged to stop the demonstration immediately. If UNTOLD sets the conditions for an authorized or recognized demonstration as described above, the participants are obliged to comply fully with these conditions.

13.8 In the Festival Area, authorized and appropriately qualified employees of UNTOLD or its Contractual Partners as well as employees or collaborators of the Partners, will ensure the application of the rules of conduct and safety. Visitors expressly undertake, by virtue of their participation in the respective Festival, to cooperate fully with these persons within the limits of the law and to comply with their instructions within the Festival in case of emergency or if other significant circumstances (e.g. for public health reasons) justify it.

13.9 Both free and paid Services and Products may be used at the Festival. Visitors agree to pay for all paid Services and Products, and assume responsibility for the immediate payment of all prices and purchase taxes due.

13.10 Visitors shall make payment for Products and Services for which payment is required using the payment methods offered by UNTOLD or its Contractual Partners. If UNTOLD so decides in relation to any area of the Festival, all prices and purchase fees shall be payable exclusively by the methods designated by UNTOLD, instead of cash.

14. VIDEO SURVEILLANCE AND PERSONAL DATA PROCESSING

14.1 For security reasons, the Festival Area is monitored with video cameras by UNTOLD Contractual Partners. The processing of your personal data taken through the surveillance cameras takes place whenever you are within the UNTOLD festival premises, and by participating in the Festival you explicitly consent to this processing. Also, the concerts as well as the entire festival may be video/photographed by our contractual partners, for marketing and advertising purposes, as mentioned in chapter XV.

14.2 The categories of personal data processed, the means, the purposes of processing, as well as the entire policy of UNTOLD regarding the processing of personal data are found in the Privacy Policy of the UNTOLD 2026 Festival available atit is www.untold.comto the Privacy Policy section.

14.3 According to EU Regulation 679/2016 (GDPR) you have the right of access, rectification, the right to obtain data deletion or restriction of processing, the right to data portability, the right to opposition, the right not to be subject to a decision based exclusively on automated processing.

14.4 To exercise these rights, you can send a written, dated and signed request to [email protected] .

14.5 If you consider that your personal data is being processed otherwise than in accordance with applicable law, please contact us at the e-mail address [email protected] or you can contact the National Supervisory Authority for the Processing of Personal Data.

14.6 For more details regarding the processing of personal data, we ask you to consult the Privacy Policy available on the website.l www.untold.com.

15. HEALTH AND SAFETY

15.1 Taking into account the scale of the Festival, the Organizer will take appropriate measures so that Participants are informed about the prevention and protection measures and activities within the Festival Area.

15.2 Each Participant has the obligation to demonstrate civilized behavior towards other Festival Participants.

15.3 To the extent that the Organizer considers that a Participant endangers the safety of other Participants or creates a situation of discomfort for them or behaves in a manner that affects the proper conduct of the Festival or the atmosphere of the Festival, the Organizer reserves the right to cut off that Participant's wristband and to request the assistance of the Gendarmerie or the security company to escort that Participant out of the Festival and not to allow him/her access back into the Festival.

15.4 Government agencies, MIA institutions or other authorized bodies may provide the Organizer with negative advice regarding the access of a ticket and/or subscription holder to the Festival. In such case, the Organizer is entitled to refuse entry to the event area to the Buyer, and the latter will not have any right to compensation.

15.5. Participants are fully aware and acknowledge the potential risk of exposure to COVID-19 (or other similar infectious diseases) during the Festival. The Organizer cannot and will not provide guarantees that the event area is or will remain entirely free of COVID-19 (or other similar diseases), given the unpredictable nature of the virus and other pathogens. Participants voluntarily and exclusively accept and assume full responsibility for any consequences, including, but not limited to, illness, loss, damage, or other harm of any nature, that may result from exposure to COVID-19 (or other similar conditions) while participating in the Festival.

16. RECORDINGS MADE DURING THE FESTIVAL

16.1 By purchasing a ticket and attending the Festival, the Product Buyer agrees to be photographed, filmed or recorded by the Organizer, the venue management or any third party operating on behalf of the Organizer at the Festival or in the immediate vicinity of the entrance to the venue. In addition, by purchasing a Product, the Product Buyer consents to photographs, video or audio recordings of you at the Festival or in the immediate vicinity of the entrance to the venue (“Recorded Material”) being taken by the Organizer, the venue management or any third party operating on behalf of the Organizer. You hereby agree that the Organizer, the venue management or any third party operating on behalf of the Organizer may use the Recorded Material in any way they deem appropriate, without restriction, approval or compensation in this regard.

16.2. The Organizer has the image rights over the entire Festival and may use the photo and video images, taken by both its own staff and participants, in various materials made during the Festival.

16.3 Participants acknowledge that Untold, its contracted Partners authorized by Untold, associates, members of the press, other visitors and other third parties may produce audio recordings and images of the Festival. Participants, therefore, by purchasing a Product and by virtue of their participation in the Festival, grant the Organizer permission to record and publish their image, appearance and actions in accordance with Article 15.1.

16.4 UNTOLD and persons authorized by UNTOLD have the unrestricted right to profit from, use (especially for the purpose of promoting the Festival), copy, publish, publicly broadcast and distribute such recordings of Visitors, without having to pay the Visitors for this.

16.5 Visitors expressly note that UNTOLD may record the Festival, concerts and programs, copy the recordings and distribute them through image-bearing media, broadcast them or otherwise make them public and may do so repeatedly, including by informing the public about the Festival, concerts and programs, by means of cable data transmission or by any other means (e.g. via YouTube), so that members of the public can individually choose the place and time of access.

16.6 Visitors do not have the right, within the limits of legal provisions, to raise claims against UNTOLD in connection with their recordings and publication as provided above.

16.7 Visitors may not, without the prior consent of UNTOLD, sell, use in exchange for a price or use free of charge for commercial purposes, the image and voice recordings they have made, identify Visitors appearing in those recordings without their consent, or violate the personal rights of other Visitors.

16.8 The Organizer reserves the right to establish areas/locations where photography/filming is prohibited. In case of non-compliance, the Organizer has the right to delete the respective recordings.

17. LIMITATION OF LIABILITY AND FORCE MAJEURE

17.1 Untold does not provide any guarantee regarding the possibility of entering the Festival at the desired time or the possibility of attending the concert at the previously announced time and explicitly excludes the reimbursement of the price of the Product, the granting of an additional discount or the payment of any damages or compensation as a result of these facts.

17.2 UNTOLD recommends that all participants check-in online at the time of ticket purchase and arrive at the Festival at least a few hours before the concert they wish to attend.

17.3 Untold reserves the right to modify, restructure and further develop the Festival, the Services and Products offered within the Festival, including but not limited to changes to the program (artistic, organizational, etc.) at its discretion. Participants are not entitled to any claims against Untold regarding these modifications, restructuring or further developments. However, Untold will make every effort to provide the communicated programs and Services and, if their provision becomes impossible, to replace the canceled program or previously communicated Service with another program or Service.

17.4 Therefore, UNTOLD will not guarantee the Visitor the availability, content, quality and quantity of the programs and Services (such as the evolution or appearance on stage of a particular artist, the fact that the evolution of a particular artist will live up to the Visitor's expectations, or the opportunity to participate in a particular artistic program and/or at a particular location). These elements may take shape depending on the special characteristics of the location, the extraordinary situations that occur and the equipment present within them (such as the number of seats of a particular location).

17.5 UNTOLD is not obliged to cancel the Festival in case of adverse weather, however, if the authorities request the suspension or closure of the Festival by UNTOLD due to force majeure, the Festival or part of it will be cancelled/suspended, and UNTOLD cannot be held liable for festival-goers or other third parties for its closure/suspension.

17.6 Participants expressly note that they may also purchase Products and Services in connection with the Festival that are offered by other Contractual Partners, and not by UNTOLD. In such cases, the contract is concluded directly between the Visitor and the Contractual Partner, and the rights and obligations arising from the legal relationship apply exclusively to the Visitor and the Contractual Partner.

17.7 Untold assumes no liability for damages arising from or suffered in connection with the purchase or use of Services and Products provided by Contractual Partners or for damages of any nature suffered by visitors as a result of participating in artistic moments or subsidiary activities within the Festival.

17.8 Visitors will enter the Festival exclusively at their own risk, being liable for any damages suffered by them or caused to other participants within the Festival premises. Untold will only be liable if the respective damages are caused exclusively by Untold and could not have been avoided by the Participant by taking due care in this regard.

17.9 Lost and found items can be dropped off at the information desk indicated on the map. Visitors can inquire about lost items at the same desk.

17.10 Participants are fully liable, under both civil and criminal law, for any damage they have caused to UNTOLD, its Contractual Partners and other Visitors and Third Parties during or in connection with the Festival.

17.11 Untold is not responsible for damages that may occur outside the Festival Area or on the way to or from the Festival Area.

17.12 UNTOLD has the right to terminate with immediate effect the legal relationship with the Participant (having a Ticket or Wristband) who has violated any provision of these T&Cs in relation to the Festival. In such a case, UNTOLD may invalidate the Participant's Ticket or remove the Wristband, and the Participant will be obliged to leave the Festival. UNTOLD also reserves the right to refuse the purchase of a new ticket by the respective festival-goer, for the entire duration of the festival or, in the event that he obtains a ticket to the Festival, to refuse his access to the Festival premises, without granting him any right to compensation.

17.13 In addition to the immediate termination of the legal relationship with the Participant, UNTOLD has the right to subsequently refuse his/her access to the Festival.

17.14 The Participant consents to be provided with medical treatment that may be considered appropriate in the event of injury, accident or illness during the Festival and fully releases UNTOLD and all persons participating in the provision of the respective medical treatment from liability for any such actions.

17.15 First aid and medical assistance services will be provided continuously in the Festival Area. UNTOLD is not responsible for the manner in which these services are provided.

17.16 The Festival will feature various high-intensity light shows and pyrotechnic effects that may be harmful to children or epileptic people.

17.17 Participants who suffer from mental or physical illnesses and who may be affected in any way by loud noises, special visual effects, crowded areas, special sound effects or any other similar, assume full responsibility for any damages they may suffer.

17.18 Also, the Organizer does not assume responsibility for any damages or injuries that may arise from fireworks. Participants assume full responsibility for their physical/mental capacity to participate in various activities within the Festival.

IMPORTANT! We recommend undergoing specialized medical check-ups before participating in activities that require a high level of effort.

17.19 UNTOLD shall have no liability, of any nature, for any kind of damage (direct or indirect) resulting from the use or inability to use the information presented on the Site in connection with the Festival. UNTOLD, without any prior notice, may delete, modify or add any information on the Site, suspend any activity on the Site, and in the event that references are made to other sites UNTOLD does not guarantee and/or confirm in any way the type of information that can be found on these sites.

17.20 UNTOLD is not responsible for the comments posted by users on the Site. Any information, data, text, photographs, graphics, etc. contained on the Site are the responsibility of the person/entity from which it originates. Under these conditions, UNTOLD cannot guarantee the content of the Site including, but not limited to, truncated, incomplete or incorrect information or for any consequences of their use.

17.21 UNTOLD does not provide any guarantees of any kind regarding the fact that the Site will function uninterrupted, secure and without errors of any kind. The Site may be interrupted by the owner or administrators at any time without any prior notice and without any claim of any kind from its users.

17.22 The value of the purchased products will not be refunded in the event of the cancellation of the Festival by the Organizer due to causes falling under force majeure or fortuitous event. Force majeure or fortuitous event means any external and unpredictable event such as, but not limited to: storms, threats or risk of terrorist attack, acts of public authorities, whether legitimate or not, epidemics, pandemics, accidents, explosions, fires, floods, torrential rains, earthquakes, social conflicts, major short circuit, high risk of health damage or any other cases that cannot be foreseen or eliminated through diligence and prudence by the Organizer.

17.23 Moving the event venue to the same geographical area is not a reason for returning the value of the products.

17.24 The festival dates may be unilaterally modified by the Organizer in the event of force majeure or unforeseen circumstances without any obligation to reimburse the price of the products to the Buyer.

17.25 In the event of the death of the ticket holder, the Event Organizer will refund the value of the ticket paid, provided that the applicant presents supporting documents proving the event (for example, death certificate).

18. INTELLECTUAL PROPERTY RIGHTS

18.1 Everything posted on the Site as well as on various types of media in the Festival Area, such as, but not limited to, images, texts, graphic elements, symbols, logos, databases, etc. is the property of UNTOLD and/or its Contractual Partners. All of these fall under the scope of intellectual property legislation.

18.2 Participants and Third Parties may not use, copy, distribute, publish or incorporate into other documents or materials such markings/information in any form for the purpose of obtaining income without the prior written and express permission of UNTOLD and/or its Contractual Partners.

18.3 The images, logos, texts of UNTOLD's Contractual Partners belong to them and are reproduced on the Site or in the Festival Area with their consent.

18.4 UNTOLD will make every effort to identify messages it received on the Site without having been addressed to it, by restoring the direct link to the source or by mentioning the persons appearing on this Site, but will not always be able to guarantee the existence of the reproduced source.

19. PROVISION OF INFORMATION/ FRAUD ATTEMPTS

19.1 In order to use the Site, users of the Site agree to provide true information about themselves, as specified in the user registration section, and agree to provide this information accurately and completely.

19.2 Any attempt to provide false information, to access another user's personal data, to modify the content of the Site or to affect the performance of the server on which the Site is posted, will be considered an attempt to defraud UNTOLD systems and will lead to the immediate blocking of access to the Site by users. UNTOLD also reserves the right to notify the competent authorities about this attempt.

20. PROMOTIONAL OFFERS, RAFFLES AND COMPETITIONS

20.1 UNTOLD, at its discretion, will establish the conditions for conducting promotions on the Site, in accordance with the law. Promotions, raffles and contests are held for a limited period and automatically expire on the date specified for each promotion, raffle or contest.

20.2 Any promotion, raffle or competition may be interrupted or cancelled at any time without prior notice. All participants will, however, be notified of such interruption or cancellation.

21. CONFLICT

21.1 Any conflict arising between UNTOLD and its clients as a result of participation in the Festival or use of the Site will be resolved amicably. If this is not possible, the resolution of conflicts is within the competence of the Romanian courts in Cluj-Napoca or Bucharest.

21.2 The applicable law is Roman law.

22. FINAL PROVISIONS

22.1 These Terms and Conditions, representing the Contract between the consumer and the Organizer, may be assigned by the latter without the need for the customer's consent.

22.2. Chapter names and sub-headings are for reference only and shall not be taken into account in the interpretation or construction of these T&Cs.

22.3. In the event that any of the clauses of these TCG are declared null or unenforceable, the remaining clauses will continue to have effect, and the clause declared null or unenforceable will be replaced by a new clause that reflects as closely as possible the will of the Organizer.

The "General Terms and Conditions - UNTOLD 2026" section was last updated on 08.08.2025 regarding aspects related to the organization of the 2026 edition.